Keep salon appointments, packages and checkout connected

Watch the demonstration: Play the Funa salon video (opens a video player; demonstration data).

A salon visit can involve a booking, several services, a prepaid credit and a product purchase. Those are related activities, but they are not interchangeable. When the records are unclear, reception may not know whether a client is booked, served, eligible to redeem a visit or ready to pay.

The Funa salon demonstration uses a fictional business, Bloom Salon, to show these handovers across the web workspace and mobile app. The prices, people and package terms in the video are illustrative, not a current offer.

Start with the appointment and the right resources

Set up the services, staff and working hours that reflect how the salon actually operates. A service needs enough time and the right person or resource. A booking that looks available on a calendar is not useful if the required specialist cannot deliver it.

Agree how reception records walk-ins alongside booked appointments. For each visit, the team should understand the service, reserved time, assigned resources and next action. Use consistent names so the person receiving the client can recognise the booking quickly.

Use service statuses consistently

In the demo, a service moves from in service to completed on the mobile app, with checkout as the next step. The web workspace reflects the same completion. Decide who should make that update and when.

“Completed” should describe the service, not silently stand in for “paid.” Keeping those ideas separate helps reception follow the customer through the visit without assuming the financial part is finished.

Understand a bundle before you sell it

A service bundle brings services together into one coordinated visit. The demonstration combines hair and nail services, with a defined duration and price. Before offering a bundle, check which staff and resources are needed and whether the sequence is realistic.

Write down what the bundle includes. If staff use different interpretations of the offer, the software will not resolve the disagreement for them. Confirm how changes or unavailable services should be handled under your salon's own rules.

Treat prepaid visits as a separate promise

A prepaid package holds credits for future visits rather than simply combining today's services. The video shows a package with a paid, active balance, a completed redemption and remaining credits.

Make the package terms clear before the customer purchases it. Explain which services qualify, how many visits are included and any applicable expiry or usage conditions. Review your actual terms independently; the example package in the video is only demonstration data.

• Is the package paid and active?
• Does this service qualify for redemption?
• How many credits remain?
• Can staff see the relevant usage history?

Connect product sales to checkout

Clients may buy take-home products after their appointment. The demo adds products to a basket, records payment and produces an itemised receipt. Check product names, prices and available stock before using the process with real customers.

Review the receipt layout and test printing with your actual equipment. A clear receipt should help the customer and the team understand what was purchased, rather than leaving them to reconstruct the visit from memory.

Rehearse the whole reception journey

Use fictional clients to test a normal appointment, a walk-in, a service bundle, a prepaid redemption and a product purchase. Include one exception, such as a requested time that is unavailable or a package that does not cover the chosen service.

Have reception and service staff follow the same examples. Ask each person to explain the next action from the record alone. That is a more useful test than simply confirming that a screen opens.

Funa's available modules and mobile workflows depend on the chosen plan and setup. Bring your service list, booking rules and package examples to a demonstration, then start with the simplest complete visit your team can confidently manage.

Continue the series

Roll out business software one useful workflow at a time

For the implementation perspective, read Implement salon bookings around real service rules.

Explore Funa and discuss your workflow.